Representative office in Yerevan

Yerevan plays a crucial role in the Armenian economy and the largest market outlet, presence at which is desirable for any company, striving to be successful.This market is distinguished by a high level of both demand and supply, as well as and a tough competition. The availability of an effective communication line is one of the most important criterions, allowing the potential customer to judge about the supplier. It is important to have a quick and effective access to information about prices, place orders, track shipments. In view of high pace of doing business, companies should understand that the need to make long-distance phone calls is a disincentive for potential partners. In essence, the same factors make the use of an ordinary tool, such as the mobile phone, impractical, while the use of internet makes the user dependent on the availability of internet connection.

This problem can be resolved through opening a representative office in Yerevan. On the other hand, due to high costs, related to the lease of office space, large number of staff with high salaries, telephone bills and other current issues, this option becomes unrealistic and poses an extra burden on most companies.

Like many organizations, based in regions, companies may opt to work through their representative, who is competent tо perform several functions: he can maintain contact with partners and the head office of the organization. However, the representative has limited capacities:

He is unable to answer several phone calls at a time
He can be unavailable if you try to reach him by mobile phone
The representative is unable to connect the customer immediately to the head office on issues which are outside his competence, and, therefore, the customer is obliged to make a repeated call
Finally, placing a mobile or home phone number in an advertisement does not look serious.
Using the service of a dedicated communication center is a perfect solution of the problem. It can operate in Yerevan as an independent representative office, which will regulate a number of issues within its competence. The center can also function as an assistant representative of the company, receive phone calls, quickly establish contacts between the customer’s partners, representative and head office.
In order to organize a representative office in Yerevan, the call center can:
Provide a direct multi-channel phone line for incoming calls within Yerevan
Receive calls through its operator/secretary, respond to questions as given in the scenario
If necessary, connect to the representative or head office of the company, using low long-distance call tariffs
• Perform calculation of all incoming calls and send it to the customer in electronic way
Conduct inquiries among calling subscribers and estimate the effectiveness of advertising
Organize a service of accepting orders
Based on the existing database, conduct inquiries by phone.

The cost of services is calculated based on the number of incoming calls. Depending of the nature of work, any tariff of the Personal Secretary package can be applied.