Voice Menu

The call center will provide your company with an individual phone number, t which subscribers can call and receive information in the automated mode with the help of IVR (Interactive Voice Response) system, i.e., interactive call processing.

Such a system of work is perfect for providing standard information to the subscriber, e.g., about rules for participation in contests and addresses of locations for distribution of prize, personal information about the subscriber, extracted from the database, e.g., progress in performing the order, placed by the subscriber or timing for shipping of the ordered goods. In this case the intellectual call processing system will receive the respective identification code, e.g., the order number, from the calling person. Then the required information is exported from the client’s database and communicated to the subscriber.

The intellectual call processing system allows to satisfy satisfying the needs of most subscribers. Naturally, in extraordinary cases the subscriber can be connected to the operator/consultant. In the meantime, the appropriateness of voice menus is considered thoroughly and information is accumulated about the subscriber’s “movement” from section to section with a view to identify the ones, which are inconvenient and unclear for the subscriber, and to reduce the waiting time.