IVR+readdressing

What is this?

The Call Center of "NIKITA MOBILE" company will provide you with a phone number, which will be neither attached to any address or require installation of any equipment. The subscriber calling at the concerned number will first hear a welcoming statement on behalf of your company. Moreover, calls are made based on the algorithms confirmed by your company. If the phone number to which the call should be re-addressed, is busy or does not answer, the subscriber will be connected to another office, then to the mobile phone of the respective employee and so on.. If all numbers are busy, then after several attempts the automated information function will answer the subscriber by providing earlier recorded information. The subscriber will hear earlier recorded reference or advertising information as long as any of the phone lines is no longer busy. Not only voices can be accepted but also processed (VIP-calls, SPAM, etc.).

The subscriber will receive the necessary information automatically. If such information is insufficient or all phone lines are busy, the subscriber will stay on line until he is connected. In order to use this service, you will not have to purchase equipment, wires and spend considerable money on their installation.

Subsequently:

You will receive a multi-channel phone line with an unlimited number of channels.
You will receive a multi-channel phone line with an unlimited number of channels.
You will be able to hold the subscriber on the line in case all your staff members are engaged.
Information about your company will be provided to the customers during non-working hours or if your staff members are engaged.
You will improve the quality of your customer service.