Welcome to Call-Center.am

In essence, call center is the eyes and ears of the business, feedback and possibility for assessing instantly the position of your product in the market. The call center is an instrument which helps to monitor quality. It is a reliable tool for learning about any shortcomings of your product from consumers and responding to the situation in an expeditious manner. Such a way of business socialization is typical for civilized market relations, applied worldwide, where regular contact with the consumer is a rule and objectively realized necessity as well.

The call center provides an opportunity for accomplishing a number of tasks, related to the issue of search, attracting and maintaining customers, as well as issues, ssociated with the promotion of new products and services. Nikita Mobile's call center system will help to integrate an up-to date technology into the advertising policy of your company - the technology of telemarketing, which allows performing sale operations and monitoring of target audience by phone. Nikita Mobile's services cover not only telemarketing (call center), but also direct marketing, which uses such tools as hot line and all possible types of mailings.

Nikita Mobile presents a full range of services in the area of interaction with customers, including processing and analysis of calls, contact management, as well as professional IVR- and SMS-services. The company employs a comprehensive technical base and experienced personnel, which guarantee the effectiveness of all services, provided by its call center.

We will help you to accomplish your business goals:

• Searching and attracting new customers (mailings, call center)
• Strengthening the relationships with existing customers (call center, program support, loyalty, mail deliveries)
• Expanding the range of goods and services offered to the same customers
• Increasing the volume of goods and services offered to the same customers