Hot line

This service is intended for the companies, which need to ensure a premium quality of phone and internet connections. As a rule, in the course of performing of this service our operators are required to:

Use customer’s individual software
Have a deep understanding of the industry
Respond to phone calls, electronic communications (e-mail, ICQ, chat).

For these purposes one or several designated and appropriately trained operators are assigned to the Customer’s Project. They answer only the calls, received at the Customer’s phone number.The Call Center is an alternative service of the customer’s own corporate communication network.

The "external" department accomplishes the part of the customer’s business tasks, associated with phone calls handling and acts in line with the customer’s corporate style (i.e., completes the work exactly in a way that would be done by the company itself). Moreover, the Call Center offers additional advantages to the company:

Apart from answering the phone calls, our operator handles electronic communications (e-mail, ICQ, chat)
The quality and level of service are improved and the communication time is reduced since the operator’s work is limited to a single project
If the right number of operators is allocated for work during peak hours of workload, the waiting time is maximally reduced and the service quality is improved
In their work the operators can use the interface of the customer’s corporate information system.

The customer no longer needs to address staffing, technical and logistical issues related to implementation of a similar service within the organization. “Helpdesk” is the service of accepting customer orders and other typical service associated with receiving and responding to customer requests which require distribution of operational responsibilities within the organization.